Abstract of Dissertation

Keyword : Emergency Codes; Training; Minimum Damage to Life and Property; Immediate Actions.

Objective : The objectives of the present were; • To identify various emergency codes available in the hospital. • To measure and assess the awareness among the staff (clinical and non-clinical) about different codes and protocols to be followed. • To evaluate the knowledge of the staff regarding emergency protocols after proper training of the staff. • To improve the reaction time by performing the mockdrills(wherever possible.)

Background : Improving the reaction time and handling time of various emergency situations like fire, child abduction, medical emergencies, chemical spillage, natural calamities, security treats, also improving the handling capacity and streamlining the disaster management. This will also help in saving various lives in the hospital (staff, patient, employees) and also increases the security and safety for all and leads to increase employee and patient satisfaction. Common codes will help in quick reactions and easy management. It will also help in coordination with other nearby hospital and services like police, fire brigade, etc at the time of uncontrollable emergencies

Methodology : Source of Data a) Primary source-Interview of staff was conducted to know their knowledge regarding the emergencies. b) Secondary source- Training schedule Study Type- Cross sectional study Type of Data- Quantitative Location of Study- Apollo BSR Hospital, Bhilai Study Area – Out Patient Department, in- patient department, supportive areas, and utility areas. Sampling Method– Purposive Sample was selected on the basis of duty roaster as study demanded pre assessment of knowledge, training and post evaluation of training (long duration). A detailed questionnaire was prepared and test was conducted under the HR and quality supervision. And training was done as class room training and staff was provided with written material. Sample Size –60 hospital staff were interviewed and trained. Study Technique – Observation, questionnaire. Data Collection Tool – • Primary data collection: 1. Informal interviews with staff of the hospital 2. Post training interviews and test. 3. Direct observation (via mock drill) • Secondary data collection: Training schedules and training sheets Data Analysis – Done with the help of MS-Excel sheets. The data of post training analysis was done with the help of graphs.

Findings : On Providing recurring education sessions on emergency codes to all the staff and assessment of training is be done under supervision of quality team to see how much the staff gains from the training. Training topics were repeated (2 times each topic) with provision of written material, helped in improving the knowledge, awareness among the staff. Trainings were also effective in increasing the importance of the emergency code among the staff and thus their enthusiasm to learn more and practice it practically via mockdrills

Recommendations : • ID card- emergency codes and emergency contact numbers can be written at back. • Trainings should be schedule with proper interaction with departmental HOD for staff scheduling and timing to provide maximum staff for proper training. • Reassessment of the training should be done under the supervision of HR department to get the original answers. • Videos and snaps of mockdrills should be shown in auditorium for self assessment of staff- so that they can realize their mistakes and can improve their actions. • It can also be used for appraisal of the staff and can be promoted as ‘role model’ for his good work. • Reassessment score can be awarded with rewards- role model title and can be displaced in notice board. • Training topics can be repeated to brush up their knowledge and help in retaining. • Inter hospital trainings can be conducted to learn new ideas of evacuation. • Trainings can also be done by experts – fire department, trauma centers, security agencies, etc for proper and improved handling of situations