Student Dissertation

Agency : Home Healthcare; Job Satisfaction; Home Healthcare Workers

Objective : The study is designed and is aimed to find out the level of job satisfaction of the Kanga and Roo carers working in Portea medical. This study was done with the following objectives: • To study satisfaction level of Kanga & Roo carers • To study factors which lead to satisfaction and dissatisfaction among the Kanga & Roo carers working in Portea Home Healthcare

Background : Employee satisfaction is the term used to describe whether an employee is happy and with his/her work. More happy the people are in their job, they are said to be more satisfied. Home healthcare organizations all across the world find it difficult to hire, motivate and retain the nurses and carers. Therefore, understanding the job satisfaction of Kanga and Roo carers and motivating them is very important. It is One of the most cost-effective ways to decrease the Kanga and Roo carer shortages rather than hiring new candidates. The health care managers generally acknowledge the link between job satisfaction and employee retention. A logical starting point for any development and/or enhancing the employee satisfaction can be done via obtaining the inputs from the existing employees on their satisfaction in the job. Kanga & Roo carers in Home Healthcare face a lot of stress whether physical mental and might feel pressurized by work. It is important to assess the factors that can lead to satisfaction and dissatisfaction of the Kanga & Roo carers and thereby coming up with the solution to address those factors.

Methodology : A descriptive cross-sectional study was carried out during the period from 6thFebruary to 6th May 2017 in Portea Medical Home Healthcare in Bangalore using both primary and secondary data. The primary data was collected from 115 Kanga &Roo carers working in Bangalore and secondary data was collected with the help of HR and Operations team of the organization. The study was carried out through self- administered questionnaire to the Kanga & Roo carers.

Findings : The average level of satisfaction was (3.33) for Satisfaction with non- monetary benefits, (3.16) for Satisfaction with the pay/salary, (3.06) for Physical condition of the work, (3.00) for Amount of work, (2.92) for Duration of work, (2.92) for Career advancements, (2.64) for Recognition from the supervisors, (2.49) for Appreciation by the patient & the family, (1.95) for Relationship with co-workers. The overall satisfaction level found to be 2.81 signifying that maximum of the carers were dissatisfied or “neither satisfied nor dissatisfied” in the organization.

Recommendations :The overall carers were dissatisfied working in the organization. The highest score of satisfaction was found out to be in satisfaction from non- monetary benefits, and the least satisfaction score was found out to be for their relationship with coworkers. Out of 10, eight of the factors has a range of level of satisfaction between 2.5 – 3.5 which means that they were neither satisfied not dissatisfied. It was clear that the relationship with coworkers and the appreciation they get from the patient or their family leads to their dissatisfaction.