Student Dissertation

Agency : Telemedicine; Healthcare Sector; Healthcare Services

Objective : • To understand the current scenario and future growth of Telemedicine in the healthcare sector in remote and rural areas, mostly the tier II and tier III cities. • To understand the requirement of the available resources such as the internet for the benefits and betterment of the telemedicine process. • To study the acceptance of telemedicine by people traveling to big cities for consulting experts. • To find out the current understanding of the society about telemedicine and online consultations. • To study the feasibility of such concept and driving factors for people.

Background : This report is based on a study on the Acceptance of Telemedicine in Tier 2 & Tier 3 Cities. It has secured the essential introduction of both organization and Telemedicine, aim, and objectives, study design, data source or research methodology, concluded with the findings and recommendations to improve the acceptability of telemedicine in tier 2 & tier 3 cities.

Methodology : Research Methodology: Study Area: The study was conducted in various hospitals across Bengaluru where there was larger footfall of patients from tier 2 and tier 3 cities. Type of Study: Cross-Sectional Study Duration: 30 Days Type of Data: Primary data which is defined as data used in research originally obtained through the direct efforts of the researcher through surveys, interviews and direct observation. Sampling Technique: Random Sampling technique Tool for Data Collection: A questionnaire created for research was designed keeping in consideration the data that was required Data Source: Data were collected by means of participant-patient/ bystanders’ interaction in various hospitals of Bengaluru. A large chunk of patients visiting these hospitals were from tier 1 and tier 2 cities.

Findings : The difference of 5% is evaluated between the positive responses of male patients and female patients. A difference of 47% is evaluated between the positive responses of patients having internet access and patients having no internet access. A difference of 38% is evaluated between the positive responses of patients aware of health applications and patients not aware of health applications. 0% of patients aware of health applications and 45% of patients not aware of health applications were clueless when asked about connecting through telemedicine. The highest positive response was received from the patients of group 25 to 60 months of course of disease i.e. 69% and the lowest positive response was received from patients of group 0 to 6 months of course of disease i.e. 41%. The highest negative response was received from the patients of group 0 to 6 months of course of disease i.e. 22% and the lowest negative response was received from patients of group 25 to 60 months of course of disease i.e. 0%

Recommendations : India consumers, especially the more youthful and middle age bunches are progressively getting to be mindful and inclined towards e-wellbeing commercial center administrations. There exists an immense market request of online meetings with the specialists as it causes patients to get therapeutic counsel from specialists of specific ailment from anyplace on the planet. With the appearance of an e-wellbeing commercial center, geologies or physical separation has not existed as the obstruction. Because of simple openness, comfort and reasonableness a few patients are choosing e-wellbeing commercial center administrations as patients don't need to remain in long lines holding up outside the healing centers.


x